The Carmen Sears Agency – Privacy Policy

Effective Date: November 9, 2025

The Carmen Sears Agency is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and communications.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name

• Phone number

• Email address

• Insurance-related information

• Communication preferences

This information may be collected when you submit a form, request a policy review, contact us for assistance, or otherwise communicate with The Carmen Sears Agency.

How We Use Your Information

We use your information solely to provide insurance-related services, including:

• Policy reviews

• Account updates

• Appointment scheduling

• Responding to inquiries and customer support requests

• Service-related notifications

We do not use your information for unsolicited marketing purposes.

SMS/Text Messaging Privacy

If you opt in to receive text messages from The Carmen Sears Agency, those messages will be related only to your insurance policy, policy reviews, account updates, appointment reminders, or service-related communications.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP, or request assistance by replying HELP.

Non-Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information Sharing

We may share information only as necessary to:

• Provide requested services

• Comply with legal obligations

• Work with trusted service providers who assist with operational support (such as customer communication platforms)

These parties are permitted to use information only for the purpose of providing services on our behalf and are required to maintain confidentiality.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Choices

You may:

• Opt out of text messaging at any time by replying STOP

• Request assistance by replying HELP

• Contact us to update or correct your information

Updates to This Privacy Policy

The Carmen Sears Agency may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.