The Carmen Sears Agency – Terms of Service

Effective Date: November 9, 2025

The Carmen Sears Agency provides insurance-related services, including policy reviews, account updates, appointment scheduling, and customer support communications.

By opting in to receive communications from The Carmen Sears Agency, you agree to receive text messages related to your insurance policy, periodic policy reviews, account updates, appointment reminders, and service-related notifications. Messages are sent only to individuals who have an existing business relationship with The Carmen Sears Agency or who have requested information or assistance.

SMS Messaging Terms

1. Cancellation / Opt-Out

You can cancel the SMS service at any time. Just text “STOP” to (216) 920-9522. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

If you want to join again, simply sign up as you did the first time and we will resume sending SMS messages to you.

2. Help / Support

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly by contacting us at:

📧 carmen@carmensearsagency.com
📞 (216) 346-7223

3. Carrier Liability

Carriers are not liable for delayed or undelivered messages.

4. Message & Data Rates / Frequency

Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary depending on your interaction with The Carmen Sears Agency and your service needs.

If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

5. Privacy

If you have any questions regarding privacy, please review our Privacy Policy here

Consent

Text messaging consent is not required as a condition of purchasing insurance coverage or any other product or service.

Updates to These Terms

The Carmen Sears Agency reserves the right to update these Terms of Service at any time. Any changes will be posted on this page.

If you do not agree to these Terms of Service, please do not submit your information or opt in to receive text messages.